"John Ford has worked with District staff on several occasions with excellent results. He not only helped the groups resolve their conflict and get back to productive work, he also left the organization with improved skills that we can apply in the future."
Mediation can be used to resolve a wide range of situations. As an early intervention, it can be effective to address trust and identity issues in relationships before a conflict spins out of control. At the other extreme, as the legal profession has found, mediation can be used effectively to resolve employment lawsuits that have turned workplaces into veritable war zones.
Our practice focuses on conflict internal to organizations. HR managers ask me to mediate disputes between employees, and also to mediate post-investigation or post-hearing. We also mediate employment discrimination disputes where attorneys represent parties and the employment relationship has been or is danger of being severed.
“In John's coaching, he has a keen ability to listen to what is said and hone in on unspoken hopes and desires. He understands and supports the practical needs of his clients, while championing and encouraging them to pursue their greatest dreams. John is direct and tactful and provides the focus and structure necessary to target one's areas of greatest priority and importance.”
Three forms of coaching are offered:
“John Ford has been conducting our conflict resolution training for years...he has that rare ability of being able to reach managers as well as front-line employees with a sincerity that helps deliver important messages in a believable and effective way. We'll continue to use John as long as he continues to offer training.”
We provide soft skills training with a variety of focuses, including communication, conflict resolution, emotional intelligence, assertion, negotiation, mediation, dealing with difficult behavior, customer service, nonverbal communication, stress management and cultural sensitivity.
Through our trainings we support your organization be conflict-management competent, which involves:
“John was instrumental in helping us address a deep rift between two of our teams that needed to work together. He was able to gain the trust of some difficult personalities and worked with the teams both individually and collectively to gain commitments on how they would cooperate.”To facilitate means to make easier.
When team communication is strained,
When team members are unclear about how decisions are made,
When team members are afraid to ask questions,
When ideas are supported or opposed because of personality and not merit,
It doesn’t feel easy.
We facilitate your important meetings so that you can be productive.
We also facilitate the team development process to:
“I has the pleasure of attending John's class on Organizational Collaborative Practice and Conflict at the Werner Institute. Amidst the challenges of distance learning and hurdles associated with teaching difficult concepts in an online environment, John was able to keep me and my fellow classmates engaged in ways few other professors could. John taught several important concepts throughout this course but the one that stuck out most was to 'meet people where they are in conflict'. This has already become a new tool in my toolbox for managing conflict that I will take with me throughout my career. This was my favorite class and John made the content relevant, easy to understand, and fun to learn. John is an excellent professor and a valuable asset to the Werner Institute. Any organization would be lucky to have him.”
John Ford is an experienced work- place mediator and trainer. For more About John